ITIL Foundation

Course Highlights

It Include’s

1. Learning through study guides – ten hours
2. Practicing through exercises:
   • Chapter tests – two hours
   • Fill in the blanks – two hours
   • Evaluation test- two hours
3. Practicing on AXELOS sample paper and mock paper – three hours

ITIL®Progression

ITIL® is a most sought after certification that that holds global recognition. ITIL® offers three levels of certification. i. Foundation level ii. Intermediate & iii. Managing Across Life Cycle (MALC).The Intermediate level has 2 streams called – Service Life Cycle (SLC) and Service Capabilities (SC).

SLC Modules

1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operations
5. Continual Service Operations

Capability Modules

1. Planning Protection & Optimization (PPO)
2. Operational Support Analysis (OSA)
3. Release Control & Validation (RCV) and
4. Service Offering and Agreements(SOA)

Participants successfully passing Foundation examination will earn 2 credits. This is a prerequisite to pursue Intermediate level. Successfully passing SLC stream modules will fetch 3 credits each and 4 credits each for Capability stream. A minimum of 17 credits is required if the participant has to take the MALC examination. Passing MALC will lead to becoming an ITIL® Expert. ITIL® Master is the next and highest qualification. For this, the prerequisite is ITIL® Expert qualification.